Our services
Valet Parking Services
We understand the importance of the first and last impression, as our guests judge the quality of the organization we serve by the responsiveness of the first and last person they come in contact with. It’s not so much about the Five Diamond Standards, but how those standards are delivered, which is why we select and train team members that are passionate about service and have the ability to personalize their interaction with our guests while maintaining their professionalism.
Parking Garage & Surface Lot Management
PPS Parking, Inc. has extensive experience in garage management flow process and all the supporting facets of the operation. We use our knowledge and expertise to help maximize revenue and minimize operational costs, without sacrificing service. This in return, increases client and guest satisfaction and improves the image of our clients.
Bell & Front Door Service
Our Bell Service is a natural extension of our valet parking service and hotels can benefit greatly by outsourcing their bellman operations. Our bell service will not only assist guests with valet parking and room delivery, we will also be showing each guests the hotels amenities and assisting them with their transportation needs through our executive transportation service.
Transportation
Preferred transportation is a division of PPS Parking, Inc. that has rapidly grown over the past ten years and our overall success can be attributed to our ability to stay in tune with the changing demands and needs of our clients. PPS Parking & Transportation outstanding personal service and attention to detail gives our clients the confidence that they will be well taken care of. We are able to accommodate any type of transportation needs, some of which include:
- Airport Transportation
- Meet and Greets
- Corporate Services
- Weddings
- Proms/Winter Formals
- Concerts/Theatre/Sporting Events
- Theme Parks/Wineries/Cruises
- Personal Tours
Parking Asset Management
Our goal is to always maximize the profitability of our clients through the parking operation without compromising the quality of service. Through our partnership with our clients, we are able to turn nominal revenue-generating operations and traditional cost centers into profit centers.
- Capacity Management
- Applied Technology
- Defined Auditing Process
- Revenue Maximization
- Loss Prevention
- Yield Management
- Financial Analysis
Systems & Technology
To provide the best possible service to our clients, PPS Parking & Transportation, Inc. has partnered with Service Tracking Systems to provide cutting edge technology solutions designed to:
- Enhance the overall guest service experience
- Maximize revenues
- Increase productivity
- Minimize liabilities
- Enhance security
It’s about convenient drop off and retrieval points, guest name recognition, and solid revenue controls. The ability to drop off a vehicle at one location and have it delivered to another upon retrieval is a feature we call cross-retrieval. It is an ultra convenient service for our guests of large hotels, retail centers, and hospitals.
Special Events Parking
Our Services Include:
- Doorman to greet guests upon their arrival
- Fully trained, well groomed parking and transportation staff
- Professional uniform with options available
- All equipment such as signs, cones, delineators, and podium
- Full insurance coverage with a certificate of insurance provided
- Site inspection for larger events to develop a plan that will help parking run efficiently
- Permits that may be required for a chosen venue
- Professional vehicles such as Suburban’s and Tahoe’s, as well as shuttles and coaches from 9 passengers to 35 passengers for your transportation needs
Amenities:
Some of our vehicles are equipped with Flip Down DVD players and SD Cards, USB, and Wireless Capabilities. We provide complimentary water and newspapers, and other amenities at an additional cost.
Hotel and Hospital Service Program:
As part of our hotel and hospital program, we typically have a minimum of one vehicle on property full-time to serve the immediate needs of our guests. We provide all types of transportation service, from transporting VIP’s, to providing tours for potential clients and patients, as well as employee shuttling.
Marketing and Promotion:
For our hotel, hospital, and retail center clients, we show their promotional videos upon our guest’s arrival. We also provide our clients with the option to sell this service to groups that would like charter service and show a video relating to a conference, product, or service.
Fleet:
Our fleet consists of SUV’s such as Suburban’s and Tahoe’s, Town cars, as well as coaches from 10 – 54 passengers and Stretch Limousines.
Maintenance:
Our vehicles are maintained to the highest standards of mechanical performance, cleanliness and presentation. Each vehicle is rigorously and regularly serviced in accordance with manufacturers’ recommended instructions and time frames.
Security:
Security is provided by complete and thorough background checks from state and local authorities to the Federal level. Random testing of our driver’s for drug and alcohol is monitored by management and conducted through Advanced Workplace Strategies, Inc.
Licensing:
Our driver’s who are hired to drive our vehicles that have ten passengers or more are required to have a valid Class B driver’s license. All drivers must have a clean DMV record and participate in our Pull Notice System through the Department of Motor Vehicles, which provides us with a periodic report of our driver’s motor vehicle record, to ensure continued compliance with our standards and requirements.
Hotel Interface:
The system also interfaces with multiple Hotel Management Systems, including CMS, Micros Opera, Starwood’s Galaxy, and Hilton’s OnQ. The interface takes our guest information captured by our valet team on arrival and compares that information to tables populated by guest check-ins, check outs, and room charges. The system will automatically match vehicle records to guest folios/rooms based on variable criteria, and for those matched records, will automatically post variable overnight parking rates at the user defined time of night. Manual reconciliation may also be completed by management prior to posting time. Full reports are generated before and after posting time, showing attempted posts, successful posts, and failed posts. Vehicles for whom posting was not successful are flagged for attention in the system.
Lost Key Reduction:
Missing keys alert can recover keys before they are lost, thereby eliminating a guest service issue and the cost and aggravation associated with lost keys.